Trained on your docs · replies in seconds · never off duty
My order says delivered but nothing arrived 😕
I can see it was left with your building's reception at 2:14pm. If it isn't there, I'll raise a claim now — shall I?
Yes please, go ahead 🙏
MayaUnderstands
Trained on your own docs and FAQs. Answers open-ended questions in your voice, any time, any phrasing.
See how it worksFlowsGuides
A visual canvas for multi-step conversations — buttons, lists, branches — that you design once.
See how it worksAutomationsReacts
Simple if-this-then-that rules. A trigger, a condition, an action — no canvas, no training.
See how it worksThe one who actually understands the question.
Retrieval-augmented, not scripted — Maya searches your own knowledge base for the closest real answer, then writes a reply in context. Ask her the same thing five different ways; she holds up all five times.
- Reads your catalogue, policies and FAQs once — not the open internet
- Test any change in the playground before a customer ever sees it
- Hands off to a human the moment she isn't confident
- Waits a beat for a burst of messages, then answers once — not once per message
Trained on 12 documents
Yes to both — blue ships to Kochi in 3–4 days, and Cash on Delivery is available on that pincode. Want me to start the order?
Answered from your shipping policy · 3 seconds
A conversation that branches, exactly where you decide.
Buttons, lists, a date picker, a question that captures the answer — chained on a canvas. Design the journey once; every customer who starts it gets routed down the right path automatically.
One rule, no canvas. Instant.
When a Flow is too much for what you need — one trigger, one or two actions, done — an Automation runs it the moment a message matches. No screens to design, nothing to test in a playground.
- Pick a trigger: a keyword, a new contact, a tag, the time of day
- Stack actions: tag, assign, reply, send a template, create a deal
- Runs on every matching message, forever, until you turn it off
You don't have to pick just one.
Most accounts run all three side by side — Maya handles the open-ended stuff, a Flow owns your lead-capture journey, and a couple of Automations quietly tag and route everything else.
“A customer could ask literally anything”
→ Maya
“You want to guide them through a specific journey”
→ Flows
“It's one clear if-this-then-that rule”
→ Automations
Your customers are already typing. Go say hi.
Set up in an afternoon, free for 14 days, no card required. Worst case you learn what your customers have been asking all along.
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